He forgot the most helpful management advice: “Did you open a support ticket to the vendor?”
That always help, right? It’s not like most tech support these days is crap and the vendors always blame products of other vendors for the issues? And after deep and thorough analysis (where most of the work is done by yourself) the result is that you have to update to the latest software/firmware version.
A geek. Current interests: Programming, Virtualization, Cloud, MacOS.
